Privacy Policy


Effective Date: 04-05-2024
Last Updated: 04-05-2025

At Diva Skincare (“we”, “us”, “our”), your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website www.divaskincare.co.uk and when you interact with our services, in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant legislation.

  1. Who We Are
    Diva Skincare
    26 Vicars Cross Rd, Vicars Cross, Chester CH3 5NL,
    United Kingdom
    Email: [email protected]
    Website: https://www.divaskincare.co.uk

We are the data controller of any personal data you provide to us.

  1. What Data We Collect
    We may collect the following types of personal data:

Identity Data – name, title, date of birth.

Contact Data – email address, phone number, delivery address.

Transaction Data – details about purchases and payments.

Technical Data – IP address, browser type, device information.

Usage Data – information on how you use our website.

Marketing Preferences – your consent to receive marketing from us.

  1. How We Collect Your Data
    We collect data through:

Direct interactions (e.g., purchases, contact forms, email)

Automated technologies (cookies and similar tracking technologies)

Third-party sources (e.g., analytics providers)

  1. How We Use Your Data
    We use your personal data for the following purposes:

To process and deliver orders

To manage your customer account

To provide customer support

To send service-related emails and communications

To improve our website and services

For marketing, with your consent

We only use your data when the law allows us to, including where we have your consent, where it’s necessary for a contract with you, or where we have a legitimate interest.

  1. Sharing Your Data
    We do not sell your data.
    We may share your personal data with trusted third parties such as:

Payment providers (e.g., Stripe, PayPal)

Delivery and courier services

IT and hosting providers

Analytics and email marketing services (e.g., Google Analytics, Mailchimp)

All third parties are required to respect your data and treat it in accordance with the law.

  1. Your Rights
    Under UK GDPR, you have the right to:

Access your personal data

Correct inaccurate data

Request erasure (“right to be forgotten”)

Object to or restrict data processing

Data portability

Withdraw consent at any time (where applicable)

To exercise these rights, contact us at [email protected].

  1. Data Retention
    We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for legal or accounting requirements.
  2. Security
    We take appropriate measures to secure your data, including encryption, access controls, and secure servers. However, no method of transmission over the internet is completely secure.
  3. Cookies
    Our website uses cookies to enhance your browsing experience. You can manage or disable cookies through your browser settings. For more information, view our [Cookie Policy].
  4. Third-Party Links
    Our website may contain links to other websites. We are not responsible for the privacy practices of those third parties.
  5. Changes to This Policy
    We may update this policy from time to time. The latest version will always be available on this page.
  6. Contact Us
    If you have any questions or concerns about this privacy policy or your data, please contact:

Email: [email protected]
Address: 26 Vicars Cross Rd, Vicars Cross, Chester CH3 5NL, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.